Returns
Every product you buy from Win's Electrical Supply Co. is backed by our 30 day limited warranty against defects. Our 30 day
limited warranty is a defective exchange policy that provides for
either repair or replacement (at our sole discretion) of merchandise
that we have confirmed as defective. The 30 day policy refers to any
electrical defects that may be present within the fixture itself. Any
structural defects in the surface, frame finish or glass of the product
must be reported immediately upon receipt of product and then returned
within 30 days of the original purchase date. All returns must contain
an RMA # from our returns department. We do not accept returns on
lighting fixtures or electrical equipment once the fixture has been
installed or the wiring has been cut or the device modified in any way,
this determination is at Win's Electrical Supply's discretion.
Defective Returns:
Items confirmed as defective by Win's Electrical Supply Co. will either be exchanged or repaired at our sole discretion within the
first 30 days of ownership only. For assistance or to exchange a
defective product please contact the returns department. Products
returned for exchange must be in new condition, original packaging,
packing materials and other accessories and be returned within 30 days
of receipt of product, as determined by UPS tracking number.
Non-Defective Returns:
For returns of non-defective items customer
service must be contacted and approve the return. Returned merchandise
that is not defective may be returned for a refund minus up to 30% in
restocking fees. Original shipping charges are non refundable, the cost
and responsibility of return shipping lies with the customer for non
defective returns. We reserve the right to refuse a return for any
reason. No returns will be accepted without an RMA number issued by
Win's Electrical Supply Co.
For an RMA# please contact:
Win's Electrical Supply Co
Returns Department
G-3490 South Saginaw Street
Burton, MI 48529
810-744-2889
returns@winselectric.com
